Shell in Torrington, CT

Reviews about Shell

• ★ ☆ ☆ ☆ ☆

  June 02, 2020, by Shari K
  I'd been a loyal customer for many years. However, they have had a number of issues with their pumps not working properly, including issues with gas reward points. I always pay at the pump to get in and out quicker. But when their pumps are not working, I'm forced to go inside the store and wait in line until the cashier has time to deal with my situation. Also, this gas station has been closing at 10 pm during the week for years. Wednesday night on 12/14/2016, I arrived just before 9 pm, and when I got out of my car to pump the gas, the pump read, "pumps closed". I thought they might have had an issue with the pumps again. I went to go inside and found the doors locked. The cashier turned towards me and said they were closed. I said that they didn't close until 10 pm. I know because I've been there many times just before 10 pm and was able to pump gas. This time, I arrived before 9 pm. What good business turns away a loyal customer? She didn't even have the decency to open the door to talk to me. I'm never going back there again. It wouldn't surprise me if they closed permanently. Business-wise, they're headed in that direction.